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We're here to help.

When you visit a store, a salesperson is always there to help you. Our web site is no different. We're here to answer any questions you have about our products, our web site or an order you have already placed. We are here to help:

By email: email us at Service@alimahscloset.com

More information on: Order Information, Delivery Information, Easy Returns and Store Information

ORDER INFORMATION

All prices are in US Dollars.
International customers, please see MSN's money central for an idea of current exchange rates. 
Or call your credit card company for their rate.

Types of Payment
We accept Visa, Mastercard, American Express and Discover.  Checks and money orders are also accepted; however, merchandise cannot be shipped until payment is received and funds are confirmed. Please let us know if you require COD.

Shipping Address different from Billing Address
If the shipping address is different from the billing address, we will call to confirm the order and address.  This is to protect our customers from credit card fraud.

Back Orders
We receive shipments from our manufacturers overseas on a weekly basis, but sometimes a particular color or size will be temporarily out of stock.  If an item you have ordered is on backorder, you will receive an email from customer service.

Special/Custom Orders
Alimah's Closet will special order sizes and colors that are not currently in stock. To place a special order just send us an email. Special orders require a deposit of 50% of the item/s price. Deposit is non-refundable once order is placed. The remainder and shipping cost is due at shipment.

DELIVERY INFORMATION

For delivery in the US:

Most U.S. orders are shipped by United Parcel Service (UPS).

Delivery for Orders:
UPS Ground - Typically arrive within 7-10 business days.
UPS 3rd Day - Typically arrive within 4-5 business days.
2nd Day - Typically arrive within 3-4 business days
Next Day - Arrive within 2 business days.

Estimated Rates by Delivery Option:
Orders are shipped by weight. For a quote on shipping your order, just check your shopping cart for the "estimate shipping" option.

For international delivery:
Alimah's Closet ships to almost every country in the world. International orders are shipped with US Post Office Global Express.

A street address is required for delivery.
Typical delivery is within 1-2 weeks of the shipping date.

Your order may be subject to import duties and taxes.
Our prices do not include duties or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office. Please keep this in mind when shipping an order to a destination outside the U.S. Please contact your local customs office for more information regarding these charges.

Secure Address/Lost Packages
Packages from Alimah's Closet do not require a signature and will be left at the shipping address. It is the customer's responsibility to provide a secure shipping address.

EASY RETURNS
Wrong size? Wrong style? Don't worry, our return process is easy.

Return Policy
Customer Satisfaction is our top priority. We hope you will enjoy wearing our products. If for any reason you are not satisfied with your purchase, you may return any item in its original condition for a full refund of the item/s price within 30 days of receipt of your order .  Shipping is non-refundable.  Please take care in packaging returns.  Returns damaged in shipment back to Alimah's Closet will be non-refundable.

Video and CD's must be returned in their original, unopened packaging. Damaged or defective video and CD's may be exchanged for the same merchandise only.

Please note that we can process returns and refunds only for items purchased from alimahscloset.com.

Returns received 40 days after the shipping date on the receipt are subject to a 20% re-stocking fee.

Please include a copy of the receipt that was sent with your order.  Wrap the package securely. For your protection, we recommend that you obtain delivery confirmation or insurance for return shipments. If you do not have your receipt, please indicate your name and the order number on a separate piece of paper and send the package to the following address:

Alimah's Closet
590 Berkley Street
Berkley, MA  02779

Returns will be processed upon receipt.

Please Note: We can refund shipping costs only if the return is a result of our error. ALL SPECIAL/CUSTOM ORDERS ARE FINAL SALES and we do not process returns for these items.

Exchange Policy
Exchanges are subject to the same policies as returns. Exchanges will be automatically charged for shipping.

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